Discounts & Promotions
To qualify for a promotion you must place your order during the promotional period. The discount offer cannot be combined with any other promotions or discounts. Qualifying purchases exclude custom quoted orders, flyers, postage, printing options, shipping and sales tax.

Sales Tax
All Massachusetts, Ohio, and Arizona orders are subject to sales tax. If your company is tax exempt, your exemption certificate must be sent in to our office prior to placing your first job so we can set up a tax exempt account for you.

New Mandatory Policy Regarding Sales Tax
If your Customer Account is Tax Exempt, you must login in prior to placing an order or you will be charged Sales Tax. Effective immediately, any order that displays Tax being charged during check-out will not be refunded or credited back. If you have any questions please contact us prior to completing an order.

Shipping Information
authenticimaging.com assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. Shipping charges are calculated on a per-product basis. Please make note of the shipping charges associated with each item. We will add insurance to each outgoing shipment to cover the replacement cost in the event of damage or loss on behalf of the shipper. We ask that you carefully plan both the anticipated turnaround time and the time to ship to your final destination as it is very difficult to process Shipping Changes once an order has been placed. We process hundreds of orders each day, and within minutes of receiving your order our Shipping and Fulfillment Department is already scheduling your ship date and preparing your label! Shipping changes are time consuming and costly for us. In the event that you need to change any shipping information (shipping service, destination address, etc.) after you have placed your order you will be charged an additional $10.

Return / Refund Policy
All sales are final. No refunds are available on orders unless no files have been prepared for printing and no on-line proof has been sent. In the case of a refund on an order that printing has not started, a $10 processing fee will be charged for Printing only jobs and a $35 fee will be charged for Mailing Services jobs where we have already processed your mailing list. If an order is cancelled after we have already pre-flighted your files and have shown you an on-line proof, an additional $25 fee will be charged. RUSH FEES ARE NOT REFUNDABLE UNDER ANY CIRCUMSTANCES. Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us within 24 hours after your package arrives for a return authorization claim number. All claims MUST be made within 24 hours of receipt of your order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund. Should your print job contain manufacturing errors and/or defects, we will rerun and ship the job at no charge. Authentic Imaging LLC reserves the exclusive right to judge what a manufacturing error and defect is.

Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. A note about the Fair Credit Billing Act: Under this act, your bank limit your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures. We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a U.S. Postal Money Order or business check. Checks will delay your order, as we must wait for your funds to clear before we ship any merchandise. Please allow an additional 7-10 business days for processing and shipping of your print order if paid by check or if by PayPal e-check. To order by check, just print the order confirmation page and then mail the form with payment to:

Authentic Imaging LLC
3032 S. 54th St W. Stop 4
Billings, MT 59106

Indemnification
The customer will indemnify and hold harmless the printer,authenticimaging.com, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted against the printer on the grounds alleging that said printing violates any copyright or any proprietary right of any person. You certify that you own the rights to use the image(s) being reproduced on your order.