Authentic Imaging Privacy Policy

Effective Date: 1-1-2024

At Authentic Imaging, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information across all our services, including Software-as-a-Service (SaaS) solutions, digital marketing, web development, and mobile app development. By using any of our services, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide better services to all our clients. The types of information we collect depend on how you interact with our services and can include:

a. Personal Information

When you engage with Authentic Imaging, we may collect personal information such as:

• Name
• Email address
• Phone number
• Billing information (e.g., credit card details)
• Business information (e.g., company name, job title)

b. Technical Information

To deliver our services, we may collect technical information, including but not limited to:

• IP address
• Browser type
• Operating system
• Device information
• Usage data, including interaction with our website, mobile apps, and SaaS platforms

c. Project-Specific Data

When using our services for web or mobile app development, you may provide project-related data, including:

• Website or app content
• Project requirements
• User information related to your website or app

2. How We Use the Information

We use the information collected for the following purposes:

a. To Provide and Maintain Services

• Deliver and enhance our SaaS, marketing, web development, and mobile app development services.
• Process transactions and manage billing for services provided.

b. To Improve and Customize Services

• Analyze usage data to enhance the functionality, design, and overall experience of our services.
• Personalize marketing messages, product recommendations, and service updates based on your preferences.

c. For Communication

• Respond to your inquiries, provide customer support, and manage service requests.
• Send updates regarding our services, including project timelines, product releases, and policy changes.

d. For Legal Compliance and Protection

• Ensure compliance with applicable laws and regulations.
• Detect, prevent, or address fraud, security breaches, or technical issues.

3. Sharing of Information

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

a. Service Providers

We may share your information with trusted third-party service providers who assist us in delivering our services, such as:

• Payment processors
• Hosting providers
• Marketing and analytics partners

These third parties are required to maintain the confidentiality and security of your information.

b. Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.

c. Business Transfers

In the event of a merger, acquisition, or sale of Authentic Imaging’s assets, your personal information may be transferred to the acquiring entity.

4. Data Security

We prioritize the security of your data. Authentic Imaging uses industry-standard encryption technologies and security protocols to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials you use with our services.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. You may request that we delete your personal information at any time by contacting us (see Section 10).

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance user experience and analyze website performance. Cookies help us understand how you use our services, allowing us to improve them. You can control cookie preferences through your browser settings; however, disabling cookies may affect your experience on our site.

7. Your Rights

Depending on your location, you may have the following rights concerning your personal information:

a. Access

You may request access to the personal information we hold about you.

b. Correction

You may request that we correct or update any incorrect or incomplete information.

c. Deletion

You may request the deletion of your personal data, subject to our legal and contractual obligations.

d. Data Portability

You may request a copy of your data in a structured, commonly used, and machine-readable format.

e. Objection

You may object to certain processing of your personal information, such as direct marketing.

To exercise any of these rights, please contact us using the information provided in Section 10.

8. Children’s Privacy

Authentic Imaging does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.

9. Third-Party Links

Our website and services may contain links to third-party sites. Authentic Imaging is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Authentic Imaging
1500 Poly Dr., Billings MT 59102
Email: support@authenticimaging.com
Phone: 406-322-3569

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. Any changes will be